OroMailCenter allows you to keep in a unique database all e-mails sent or received by a department or a workgroup of your organization. This allows your employees (agents) to simply and efficiently track all requests received by e-mail from your customers.
The main characteristic of OroMailCenter is that all agents share the same database so they have access (according to their security level) to all sent and received e-mails in the message center. The time where a customer received 2 different answers for the same e-mail or worse, no answer at all is now over. By using OroMailCenter you will assure a quality service to all your customers.